Shipping
- Free tracked shipping across Australia. The price you see is the price you pay: no extra fees at checkout.
- Direct to you. Ships direct from our partner workshop.
- Timing. Dispatched in 1 to 3 business days. Delivery usually 5 to 11 days, occasionally up to 3 weeks. Tracked.
- Tracking. You receive a tracking link by email as soon as your order ships. Tracking can take a few days to show the first scan.
- Deliveries. We ship to addresses in Australia only.
- Gift deadlines. Order by 12 December for delivery before Christmas (most orders). From 13 December: order by 1 February for delivery before Valentine's Day (most orders).
If your parcel has not arrived 30 days after dispatch, write to us: we will investigate with the carrier and send a replacement or refund you.
Faulty, damaged or not as described
If your order arrives faulty, damaged or not as described, send a photo to hello@starfalljewellery.com within 30 days of delivery, with your order number. We will refund you or send a replacement, as you prefer. You do not need to send the item back.
Change of mind
We do not accept returns for change of mind, so please check your size with our size guide before ordering. This does not affect your rights under the Australian Consumer Law.
12-month warranty
Every piece is covered by a 12-month manufacturer's warranty on the stones and the clasp, from the delivery date. If a stone falls out or the clasp fails during normal use, we replace the piece.
The warranty does not cover normal wear, knocks and accidents, or damage caused by chemicals such as chlorine, perfume and cleaning products. This warranty is in addition to your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Cancelling an order
Write to us as soon as possible. If your order has not been dispatched yet, we cancel it and refund you in full.
How refunds work
Refunds go back to your original payment method. Your bank usually shows them within 5 to 10 business days.