Terms of service

Last updated: 27 October 2026

1. Who we are

This online store (the "Store") sells jewellery under the Starfall brand. It is operated by Prevalya Sàrl, Rue Adrien-Lachenal 26, 1207 Genève, Switzerland, UID CHE-272.977.633 ("we", "us"). Contact: hello@starfalljewellery.com.

2. Scope

These terms apply to every order placed on the Store. We sell to consumers with a delivery address in Australia only. By placing an order, you accept these terms, our Refund Policy, our Shipping Policy and our Privacy Policy.

3. Products

We describe our products as accurately as we can: 925 sterling silver, stamped 925, set with lab-created moissanite. Images show the item we sell; backgrounds, light and styling may vary, as may colours on screen and weight between lengths. Our stones are not sold with a grading report.

4. Prices and payment

Prices are in Australian dollars (AUD) and include free tracked shipping. Prevalya Sàrl is not registered for Australian GST, so no GST is charged. All our prices are under 1,000 AUD, so no tax or duty is added at checkout or on delivery. We accept credit and debit cards, Apple Pay and Google Pay. Your payment is taken when you place the order.

Discount codes apply only as stated in the offer and cannot be exchanged for cash.

5. Orders

Your order is an offer to buy. The contract is formed when we send the order confirmation email. We may refuse or cancel an order in case of an obvious pricing error, suspected fraud or unavailable stock; we then refund you in full.

6. Delivery

Orders ship direct from our partner workshop. Dispatched in 1 to 3 business days. Delivery usually 5 to 11 days, occasionally up to 3 weeks. Tracked. Delivery dates are estimates. Risk passes to you on delivery. Details are in our Shipping Policy.

7. Faulty items, returns and warranty

If an item arrives faulty, damaged or not as described, send us a photo within 30 days of delivery and we will refund or replace it, without asking you to send it back. We do not accept returns for change of mind. Our jewellery carries a 12-month manufacturer's warranty on the stones and the clasp, excluding normal wear, knocks and damage from chemicals. Details are in our Refund Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Subject to those laws, we are not liable for indirect losses that were not reasonably foreseeable when you placed your order.

9. Reviews

Only customers who have bought from us can leave a review. We publish reviews as written, positive or negative, except unlawful or offensive content.

10. Intellectual property

The Starfall name, logo, texts and images belong to Prevalya Sàrl or are used with permission.

11. Governing law

These terms are governed by Swiss law. This choice does not deprive you of the protection of the mandatory laws of your country of residence, including the Australian Consumer Law. You may bring a claim before the courts of your place of residence or before the courts of Geneva, Switzerland.

12. Changes

We may update these terms. The version that applies is the one shown on the Store when you place your order.