Refund policy

Faulty, damaged or not as described

If your order arrives faulty, damaged or not as described, email a photo of the item and your order number to hello@starfalljewellery.com within 30 days of delivery. We will refund you or send a replacement, as you prefer. You do not need to send the item back.

Change of mind

We do not accept returns or exchanges for change of mind, including a wrong size. Please check our size guide before ordering. This does not limit your rights under the Australian Consumer Law.

12-month manufacturer's warranty

Our jewellery is covered for 12 months from delivery against defects in the stones and the clasp. If a stone falls out or the clasp fails during normal use, we replace the piece. The warranty does not cover normal wear, knocks and accidents, or damage caused by chemicals such as chlorine, perfume and cleaning products. To make a claim, email a photo and your order number to hello@starfalljewellery.com. This warranty is in addition to your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Cancellations

Refunds

Refunds are made to the original payment method, usually within 5 to 10 business days of our confirmation, depending on your bank.

Contact

Starfall, operated by Prevalya Sàrl, Rue Adrien-Lachenal 26, 1207 Genève, Switzerland. Email: hello@starfalljewellery.com. Please do not send items to this address.